The utility suppliers have a matrix of charges that are based on your physical location in the country, the type of meter installed at the site they will be supplying and then how much you consume. Therefore, having all elements provides you with the most accurate quote. The best way to do this is to provide us with a bill as we can normally gather all we need from that one document. If we do not have this information and provide a general price when we get to submitting a contract the supplier will reject it as it is not accurate and we will have to start again!

Dont worry, we can provide you with a Letter of Authority (LOA) to be signed that will allow us to query the supply details at your site. That would cover who is my supplier, what annual usage do I have, what is my KVA etc.

An LOA allows us as a broker to query supply information for your site(s) in order to get accurate details to provide an accurate quote but also allows to submit a contract to a new supplier. However, we cannot sign the contract for and require a digital e-sign from yourselves before this can be done.

All new contract submissions are checked to ensure that an LOA has been signed by the customer and the contract has also been signed. Spot checks are made to customers to ensure that there has been no missold contracts.

Yes we are and is something we take seriously. More details about the Energy Ombudsman is available on our complaints page.

We actually engage with all major suppliers in the electricity, gas and water markets. New suppliers are brought on as and when but we do not prefer one supplier over another, it is just what is the best price for you at the time. We can advice on service quality, experience etc. but the choice is entirely yours.

No. You can go direct to an energy supplier to get prices direct, however the details and information you need to collate to get a price is time consuming at times and then multiple that by how many suppliers you want to check. It is also worth noting they won't necessarily offer you the best price, why? Well the supplier provides everyone a wholesale price, internally they add their own margin and that is there sales price. A broker adds on their margin which is generally cheaper than the suppliers margin. It is always worth checking.

As described in the Do you need to use a Broker question. A supplier provides everyone a wholesale price, internally they add their own margin and that is there sales price. A broker adds on their margin which is generally cheaper than the suppliers margin therefore it is always worth checking.